Your Favorite Shopping Mall Online !!
    NZ Grocery Store

    Contact

    Need help with your grocery order?
    The NZ Grocery Store team can assist with delivery questions, product availability, substitutions, pickup timing, account support, and feedback on your shopping experience.
    Email Customer Care

    How to reach NZ Grocery Store

    Mail

    Order support

    Email hello@nzgrocery.store for help with order changes, missing items, receipts, or account questions.

    Phone

    Customer care line

    Call 0800 NZ GROCERY for urgent delivery, pickup, or fulfilment enquiries during service hours.

    MapPin

    Pickup assistance

    Use the pickup notes in your order confirmation or contact the team if you need arrival instructions.

    Helpful details to include:
    • Your order number
    • The email address used at checkout
    • Delivery or pickup time slot
    • Product names for availability or substitution questions
    • Photos if reporting damaged packaging or freshness concerns
    0800
    NZ GROCERY customer care
    Same day
    Response target for active orders
    7 days
    Support for online grocery customers

    Have a question before you shop?

    Ask about availability, delivery areas, substitutions, bulk pantry orders, or special grocery requests.

    Get in Touch